I had the same problem, long story told short the digi pc001 card is not being seen by your computer. A. try reseating the card B. if that don't work call tech support, what solved my problem was I had to have the card replaced. This has happened to a few other people. It seems to be a rare problem. I don't know if some bad card were shipped or what but digi never admitted to anything. So if there is or was a problem they are not saying. Again try reseating the card if that don't work call tech support see if they know what is going on. If not it maybe the card. Good luck and keep me posted, I would really like to know what the problem is if it is the card. Any answer Digi ? (my only problem with you guys is you still never gave me an answer!) Also check the search on cannot create dae deck there is some information there that may help [This message has been edited by toecat (edited May 27, 2000).]